When I ran restaurants, I approached service from the customers point of view. That is at least twice a week, I was a customer in my own restaurant. Doing so gives you a really good understanding of what I call the “3 Most Important Attributes of any Successful Restaurant… Food, Service & Ambiance”.
"Run your restaurant like a business and a brand and remember there’s no finish line. Every day is a new day and a new beginning…and…put yourself in your guests’ shoes or put your 'guest hat' on and train your employees to see what the guest sees before the guest sees it."
Take a listen to this episode of RESTAURANT NINJAS:
"Roger fell into the restaurant business"
"SalesStars is a turnkey online program to train your front-of-the-house team!"
"Roger Beaudoin hires for his restaurants based on personality, approach and attitude."
"Roger Beaudoin and I talk about the "Flash of Lightning" on today's Restaurant Ninjas podcast!"
"Learn how to turn $100 into $1000 on today's Restaurant Ninjas!"